It could be a loose pipe, faulty toilet or a faulty irrigation valve. The problem could also be ours. It would be prudent to give us a call and we can check our system first.

The best thing to do is wrap any pipes that are exposed. Another suggestion is to let water run in a sink in a small amount. This will keep water moving and thus prevent freezing during severe cold.

Definition of Easement – the right to use the real property of another for a specific purpose. The easement is itself a real property interest, but legal title to the underlying land is retained by the original owner for all other purposes. Common easements include the right to pass across the property, the right to construct and maintain a roadway across the property, the right to construct a utility or pipeline under the land, or a power line over the land.

Whenever possible, PGUD installs water or sewer lines on private property and not on road right-of-ways to help eliminate relocation expenses in the future and for safety reasons.

PGUD will repair the leak and any damage, including paved or concrete driveways.

PGUD’s typical easement width requirement is 15 feet. This leaves room for maintenance and repair.

Yes, PGUD will record the notarized easement at the County Register’s. PGUD has several Notaries on staff for your convenience. This easement will stay with the land in perpetuity, for all subsequent owners.

Yes, you can. You must pay for a tap and road crossing. When PGUD sets your meter, it will be your responsibility to run the water line from the meter to your house.

Using a crayon, mark over the red sweep hand on the face of your meter. Do not use water for 2-hours (make sure ice maker is off). Re-read the meter, if reading has changed in 2-hours, you have a leak.

Things you can check:

• Running toilet
• Dripping faucets
• Check yard (meter to house)… and soft or greener areas
• Water lines under house

PGUD not only analyzes the geographical characteristics of the route, but also considers many other factors such as public utilities, sinkholes, ponds, trees, cemeteries and other improvements along the route. Ultimately, the final route chosen is the path that minimizes the disturbance of private property and is the most financially feasible.